Skip to main content
man sitting at desk looking at mobile phone

Self-service simplicity

When users forget their passwords, they receive a SMS notification with a link to our self-service website where they can immediately reset their passwords, without any IT involvement.

Benefits of Self-Service Password Reset

smile icon gray in hex shape
Low-Friction User Experience

Users verify their identities and reset password in Active Directory via a simple process, which also ensures compliance with your security measures.

white rocket icon
Easy Deployment

The Password Reset Module is installed and maintained centrally, making rollout fast and easy. No need for additional user instructions or device installations, leaving no footprint.

support icon white
Fewer Help Desk Requests

By empowering the users to take action themselves, the burden on the help desk is reduced, allowing them to focus resources on more high-priority tasks.

Key Features of Password Reset

hourclass icon
Expiration Notifications

SMS alerts are sent several days before passwords expire that provide a link and guidance for resetting passwords.

lock icon
Lockout Notifications

Three failed attempts trigger a notification directing users to a resolution on the self-service site.

directory icon
Active Directory Integration

Speed enrollment with access to relevant employee information — directly from Active Directory.

Related Use Cases

Request a demo today

An Entrust Identity portfolio specialist will be in touch with options soon.

Identity Portfolio

Our identity portfolio capabilities:

The identity portfolio suited to your authentication needs


Learn more about Identity and Access Management (IAM)