Contact Support

- Solutions
  - Strong Identities
    1. Identity Verification
      Enable high assurance identities that empower citizens.
    2. ID Issuance
      Issue safe, secure digital and physical IDs in high volumes or instantly.
    3. User Identity
      Elevate trust by protecting identities with a broad range of authenticators.
    4. Machine Identity
      Issue and manage strong machine identities to enable secure IoT and digital transformation.
    5. Digital Signature
      Use secure, verifiable signatures and seals for digital documents.
  - Secure Payments
    1. Financial Issuance
      Issue digital and physical financial identities and credentials instantly or at scale.
    2. Digital Card Solution
      Issue digital payment credentials directly to cardholders from your bank's mobile app.
  - Trusted Infrastructure
    1. Post-Quantum Cryptography
      Find, assess, and prepare your cryptographic assets for a post-quantum world.
    2. Database Security
      Secure databases with encryption, key management, and strong policy and access control.
    3. Multi-cloud Security
      Keys, data, and workload protection and compliance across hybrid and multi-cloud environments.
- Industry
- Compliance
  - 1. PSD2
    2. HIPAA
    3. GDPR
    4. Swift
  - 1. CMMC
    2. eIDAS
    3. NITES
- Featured Products
  - As a Service Products
    1. Identity Verification as a Service
      Citizen verification for immigration, border management, or eGov service delivery.
    2. Identity as a Service (IDaaS)
      Cloud-based Identity and Access Management solution.
    3. Digital Signing as a Service
      Cloud-based digital signing solutions.
    4. Instant ID as a Service
      Issue physical and mobile IDs with one secure platform.
  - 1. Digital Card Solution
      Instantly provision digital payment credentials directly to cardholder’s mobile wallet.
    2. PKI as a Service
      A highly secure PKI that’s quick to deploy, scales on-demand, and runs where you do business.
    3. nShield as a Service
      Subscription-based access to dedicated nShield HSMs for cloud-based cryptographic services.
    4. Seamless Travel as a Service
      Remote identity verification, digital travel credentials, and touchless border processes.
  - 1. Instant Financial Issuance
      In-branch and self-service kiosk issuance of debit and credit cards.
    2. Central Financial Issuance
      High volume financial card issuance with delivery and insertion options.
    3. Instant ID Issuance
      Secure issuance of employee badges, student IDs, membership cards and more.
    4. Central ID Issuance
      Passports, national IDs and driver licenses.
    5. nShield HSMs
      Securely generate encryption and signing keys, create digital signatures, encrypting data and more.
  - 1. Cloud Security, Encryption and Key Management
      Powerful encryption, policy, and access control for virtual and public, private, and hybrid cloud environments.
    2. Digital Certificates
      TLS/SSL, digital signing, and qualified certificates plus services and tools for certificate lifecycle management.
    3. Identity and Access Management (IAM)
      One Identity portfolio for all your users — workforce, consumers, and citizens.
    4. Machine Identity Management
      Centralized visibility, control, and management of machine identities.
    5. Post-Quantum
      Learn what steps to take to migrate to quantum-resistant cryptography.
- Enterprise ID & Issuance
  - Instant ID as a Service
    Issue physical and mobile IDs with one secure platform.
    Learn More
  - Instant Issuance
    1. Sigma Direct-to-Card System
    2. Artista Retransfer System
    3. System Software
      Personalization, encoding and activation.
    4. Supplies
    5. Services
- Financial ID & Issuance
  - Digital Card Solution
    Instantly provision digital payment credentials directly to cardholder’s mobile wallet.
    Learn More
  - Digital Banking
    1. Digital Account Opening
    2. Digital Card Solution
  - Instant Issuance
    1. Sigma Direct-to-Card System
    2. Artista Retransfer System
    3. System Software
      Personalization, encoding and activation.
    4. Supplies
    5. Services
  - Central Issuance
    1. Card Issuance Systems
    2. Inline Card Delivery Systems
    3. Inline Envelope Insertion Systems
    4. Standalone Card Affixing/Envelope Insertion Systems
    5. Standalone Envelope Insertion Systems
    6. System Software
      Personalization, encoding, delivery and analytics.
    7. Supplies
    8. Services
- Government ID & Issuance
  - Digital Citizen
    1. eGovernment service delivery
    2. Identity Verification as a Service
    3. Seamless Travel as a Service
    4. ePassport as a Service
  - Central Issuance
    1. Passports, national IDs and driver licenses.
    2. Passport Issuance Systems
    3. National ID and Driver License Systems
    4. Inline Delivery & Insertion
    5. Standalone Delivery & Insertion
    6. System Software
      ID Personalization, encoding and delivery.
    7. Supplies
    8. Services
  - Instant Issuance
    1. Other citizen IDs and licenses.
    2. Sigma Direct-to-Card System
    3. Artista Retransfer System
    4. System Software
      Personalization, encoding, delivery and analytics.
    5. Supplies
    6. Services
  - Identity Verification as a Service
    Our IDVaaS solution allows remote verification of an individual’s claimed identity for immigration, border management, or digital services delivery.
    Learn More
- Cloud Security Posture Management
  - 1. CloudControl Enterprise for AWS
      Secure and ensure compliance for AWS configurations across multiple accounts, regions and availability zones.
    2. CloudControl Enterprise for Containers
      Security compliance and environmental hardening solution for contains and Kubernetes using VMware Tanzu and RedHat OpenShift platforms.
    3. CloudControl Enterprise for Swift
      Meet the compliance requirements for Swift’s Customer Security Program while protecting virtual infrastructure and data.
    4. CloudControl Enterprise for vSphere and NSX
      Comprehensive compliance, multi-factor authentication, secondary approval, RBAC for VMware vSphere NSX-T and VCF.
    5. CloudControl Foundation for vSphere
      Comprehensive compliance for VMware vSphere, NSX-T and SDDC and associated workload and management domains
  - CloudControl 30-Day Free Trial
    Entrust CloudControl offers comprehensive security and automated compliance across virtualization, public cloud, and container platforms while increasing visibility and decreasing risks that can lead to unintended downtime or security exposure.
    Start Free Trial
- Key Management and Encryption
  - 1. KeyControl for KMIP and Secrets
      Manage all your secrets and encryption keys, including how often you rotate and share them, securely at scale.
    2. KeyControl BYOK
      Create and manage encryption keys on premises and in the cloud. Manage your key lifecycle while keeping control of your cryptographic keys.
    3. KeyControl for Database Encryption
      Integrates with your database for secure lifecycle management of your TDE encryption keys.
    4. KeyControl for Backup and Recovery
      Integrates with your backup and recovery solution for secure lifecycle management of your encryption keys.
  - 1. DataControl for Azure
      Data encryption, multi-cloud key management, and workload security for Azure.
    2. DataControl for AWS
      Data encryption, multi-cloud key management, and workload security for AWS.
    3. DataControl for IBM Cloud
      Data encryption, multi-cloud key management, and workload security for IBM Cloud.
  - KeyControl 30-Day Free Trial
    VMware vSphere and vSAN encryption require an external key manager, and KeyControl is VMware Ready certified and recommended. KeyControl enables enterprises to easily manage all their encryption keys at scale, including how often keys are rotated, and how they are shared securely.
    Start Free Trial
- Hardware Security Modules (HSM)
  - nShield as a Service
    1. Subscription-based access to dedicated nShield Cloud HSMs.
  - nShield HSMs
    1. nShield Connect
      Networked appliances that deliver cryptographic key services to distributed applications.
    2. nShield Solo
      PCI-Express card-based HSMs.
    3. nShield Edge
      Personal, USB-connected desktop HSMs.
  - Management and Monitoring
    1. nShield Monitor
    2. nShield Remote Administration
  - CodeSafe
    1. SDK for securing sensitive code within a FIPS 140-2 Level 3 certified nShield HSM.
    2. Post-Quantum SDK
  - Software Option Packs
  - Compliance and Certification
    1. FIPS 140-2/140-3
    2. Common Criteria
    3. eIDAS
    4. NIST 800-53
    5. GDPR
    6. PSD2
    7. HIPAA
    8. PCI-DSS
    9. NITES
  - Why you need an HSM
    1. Learn about all the details related to what hardware security modules offer you in security and cost savings...
    2. Learn More
  - Use Cases
- TLS/SSL Certificates
  - BUY NOW
    1. Buy Certificates
    2. Renew Certificates
  - TLS/SSL Certificates
  - Qualified Certificates
  - Sales and Services
- Identity and Access Management (IAM)
  - Products
    1. Identity as a Service
      Cloud-Based IAM
    2. Identity Enterprise
      On-prem IAM
    3. Identity Essentials
      On-prem MFA solution for Windows users
    4. APIs and SDKs
  - Integrations
  - Testimonials
  - Workforce
  - Consumer and Citizen
  - Get Entrust Identity as a Service Free for 60 Days
    Explore the Identity as a Service platform that gives you access to best-in-class MFA, SSO, adaptive risk-based authentication, and a multitude of advanced features that not only keep users secure, but also contribute to an optimal experience.
    Start Free Trial
- Electronic and Digital Signing
  - EU Qualified Trust Services
    In addition to our long-standing Adobe Approved Trust List (AATL) membership, we are a European Qualified Trust Service Provider for the issuance of eIDAS qualified certificates for qualified signatures and advanced seals, for PSD2 certificates and for QWACs
    Learn More
  - Digital Signing as a Service
  - Digital Signing Certificates
  - Digital Signing Infrastructure
- Public Trust Certificates
  - Verified Mark Certificates (VMCs) for BIMI
    Show your official logo on email communications. Download our white paper to learn all you need to know about VMCs and the BIMI standard.
    Learn More
  - Buy and Renew TLS/SSL Certificates
    1. Buy Certificates
    2. Renew Certificates
  - Signing Certificates
  - Qualified Certificates
    1. PSD2 Qualified Electronic Seal Certificates
  - Sales and Services
- Public Key Infrastructure (PKI)
  - PKI as a Service
    1. Use Cases
    2. Post-Quantum PKIaaS
  - PKI Products
  - Managed Services
  - Certificate Lifecycle Management
  - Cryptographic Center of Excellence
    1. PKI Health Check
    2. Cryptographic Health Check
  - Try Post-Quantum PKI as a Service Now
    Get PQ Ready. PKIaaS PQ provides customers with composite and pure quantum Certificate Authority hierarchies.
    Try Now
- Internet of Things (IoT) Security
  - Credentialing and Provisioning
  - Machine Identity Management
  - Global PKI IoT Trends Study
    Find out how organizations are using PKI and if they’re prepared for the possibilities of a more secure, connected world.
    Learn More
- Machine Identity Management
  - Lifecycle Management
  - Credentialing and Provisioning
  - The State of Machine Identity Management
    A recent survey by IDG uncovered the complexities around machine identities and the capabilities that IT leaders are seeking from a management solution.
    Get the White Paper
- Post-Quantum
  - Issuance and Provisioning
    1. PKI as a Service PQ
    2. PQ Standards and Research
  - Cryptographic Center of Excellence
    1. Crypto Health Check
    2. PKI Health Check
  - Are you ready for the threat of post-quantum computing?
    Know where your path to post-quantum readiness begins by taking our assessment.
    Begin Assessment
- Partners
  - Become an Entrust Partner
    Our partner programs can help you differentiate your business from the competition, increase revenues, and drive customer loyalty. Consider joining one or more of our Entrust partner programs and strategically position your company and brand in front of as many potential customers as possible.
    Learn More
  - Partner Directory
    Search for partners based on location, offerings, channel or technology alliance partners.
    Search for a Partner
  - Programs
  - Partner Logins
- Support & Services
  - Contact Support
  - TrustedCare
    Product downloads, technical support, marketing development funds.
    Learn More
  - Digital Security Knowledge Base
    Guides, white papers, installation help, FAQs and certificate services tools.
    Learn More
  - Issuance Systems Knowledge Base
    Technotes, product bulletins, user guides, product registration, error codes and more.
    Learn More
  - PKI Professional Services
  - Cryptographic Center of Excellence
    Construct best practices and define strategies that work across your unique IT environment.
    Learn More
  - Custom Cryptographic Solutions
    1. Code Signing
    2. HSM Application Integration
  - Product Deployment Services
  - Packaged Services
  - Training
- Resources
  - Issuance Systems Knowledge Base
    Technotes, product bulletins, user guides, product registration, error codes and more.
    Learn More
  - Digital Security Knowledge Base
    Guides, white papers, installation help, FAQs and certificate services tools.
    Learn More
  - Cybersecurity Institute
    Get critical insights and education on security concepts from our Trust Matters newsletter, explainer videos, and the Cybersecurity Institute Podcast.
    Learn More
- About Entrust
  - Securing a World in Motion Since 1969
    We’ve established secure connections across the planet and even into outer space. We’ve enabled reliable debit and credit card purchases with our card printing and issuance technologies. Protected international travel with our border control solutions. Created secure experiences on the internet with our SSL technologies. And safeguarded networks and devices with our suite of authentication products.
    Explore Our History
  - 1. Leadership
    2. Blog
    3. Careers
    4. Events
    5. Webinars
    6. Podcasts
    7. News Articles
    8. Press Releases
  - Cybersecurity Institute
    Get critical insights and education on security concepts from our Trust Matters newsletter, explainer videos, and the Cybersecurity Institute Podcast.
    Learn More
- Shop
  - Entrust Certificate Services Portal
    Existing Entrust Certificate Services customers can login to issue and manage certificates or buy additional services.
    Learn More
  - Entrust Certificate Services Retail
    Shop for new single certificate purchases.
    Learn More
  - Entrust Certificate Services Partner Portal
    Existing partners can provision new customers and manage inventory.
    Learn More
  - Instant Financial Card Issuance Supplies
    1. Registered Customer Login
    2. Request Access
- Search Entrust
  - Search:

Printers, Printer Software and Issuance Software (including CardWizard)

AMERICAS

Canada
+1 800-328-3996
+1 952-988-2316
Contact Support
Orders and Supplies
Returns
Maintenance Contracts
New Product Info

Caribbean (Spanish)
+52 55 5340 2610

Caribbean (English)
+1 800-328-3996
+1 952-988-2316

Latin America (Spanish)
+52 55 5340 2610

United States
+1 800-328-3996
+1 952-988-2316
Contact Support
Orders and Supplies
Returns
Maintenance Contracts
New Product Info

ASIA PACIFIC

+852 2821 0126
Contact Support

CHINA

+852 2821 0126

EUROPE

France
+33 2 38 60 77 20
Contact Support

Germany
+49 211 5401 2450
Contact Support

Spain
+34 917 99 74 77
Contact Support

Other European Countries
+44 1489 555 600
Contact Support

MIDDLE EAST

+44 1489 555 600
Contact Support

UNITED KINGDOM

+44 1489 555 600
Contact Support

Cloud Security, Encryption and Key Management (formerly Hytrust)

UNITED STATES

Visit Help Center
Email Support
+1 (650) 681-8100
Toll-free: +1 (844) 681-8100 and select Option 2

PKI, IoT Security and Identity (formerly Authentication)

AMERICAS

Canada
+1 877-754-7878
Create a TrustedCare Ticket
Contact Support

Caribbean
+1 613-270-3746
Create a TrustedCare Ticket
Contact Support

Latin America
+1 613-270-3746
Create a TrustedCare Ticket
Contact Support

United States
+1 877-754-7878
Create a TrustedCare Ticket
Contact Support

ASIA PACIFIC

+1 613-270-3715
+001 800 3800 0038
Create a TrustedCare Ticket
Contact Support

CHINA

+1 613-270-3746
Create a TrustedCare Ticket
Contact Support

EUROPE
(Includes SMS Passcode)

+1 613-270-3715
+001 800 3800 0038
Create a TrustedCare Ticket
Contact Support

MIDDLE EAST

+1 613-270-3746
Create a TrustedCare Ticket
Contact Support

UNITED KINGDOM

+00 800 3687 7863
+0800 121 6078
+44 118 953 3088
Create a TrustedCare Ticket
Contact Support

nShield HSMs

AMERICAS

United States
+1 833-425-1990
+1 954-953-5229
Visit Help Center
Email Support

Brazil
+55 11 3230 5205
Visit Help Center
Email Support

EUROPE, MIDDLE EAST, AFRICA, AND SOUTH ASIA

+44 1223 622444
Visit Help Center
Email Support

ASIA PACIFIC

Hong Kong
+852 3008 3188
Visit Help Center
Email Support

Japan
+81 3 4213 0970
Visit Help Center
Email Support

Australia
+61 8 9126 9070
Visit Help Center
Email Support

SSL/TLS Certificates and Digital Signing

AMERICAS

Canada
+1 866-267-9297
+1 877-839-3538 (Fax)
ECS Support
ECS Verification

Caribbean
+1 613-270-2680
+1 613-270-3260 (Fax)
ECS Support
ECS Verification

Latin America
+1 613-270-2680
+1 613-270-3260 (Fax)
ECS Support
ECS Verification

United States
+1 866-267-9297
+1 877-839-3538 (Fax)
ECS Support
ECS Verification

ASIA PACIFIC

India
+000-800-050-1458
ECS Support
ECS Verification

New Zealand
+1 613-270-2680
+001 800 3800 0038
+0800-4413101
ECS Support
ECS Verification

Other Asia Pacific Countries
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

CHINA

+1 613-270-2680
+1 613-270-3260 (Fax)
ECS Support
ECS Verification

EUROPE

Austria
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Belgium
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Denmark
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Finland
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

France
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Germany
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Ireland
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Italy
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Netherlands
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Other European Countries
+1 613-270-2680
+1 613-270-3260 (Fax)
ECS Support
ECS Verification

MIDDLE EAST

Israel
+1 613-270-2680
+001 800 3800 0038
ECS Support
ECS Verification

Other Middle East Countries
+1 613-270-2680
+1 613-270-3260 (Fax)
ECS Support
ECS Verification

UNITED KINGDOM

+1 800 3687 7863
+1 800 121 6078
+44 118 953 3088
ECS Support
ECS Verification

Need help with an Entrust product?

Printers, Printer Software and Issuance Software (including CardWizard)

Cloud Security, Encryption and Key Management (formerly Hytrust)

PKI, IoT Security and Identity (formerly Authentication)

nShield HSMs

SSL/TLS Certificates and Digital Signing